Complaints Policy

Last Updated: March 6, 2026

At Amy Canada, we are committed to providing quality products and excellent customer service. We value feedback from our customers and take complaints seriously. This Complaints Policy explains how customers can raise concerns and how we handle them fairly and efficiently.

1. Our Commitment

We aim to:

Treat all complaints seriously and handle them in a fair and respectful manner.

Resolve issues as quickly as possible.

Use customer feedback to improve our products and services.

2. How to Submit a Complaint

If you are not satisfied with a product, service, or experience with our store, you may submit a complaint by contacting us through:

Email: support@amycanada.ca
Website: https://amycanada.ca/

Please include the following details to help us resolve your complaint quickly:

Your full name

Order number (if applicable)

Description of the issue

Any supporting information such as photos or screenshots

3. Complaint Review Process

Once we receive your complaint:

We will acknowledge your complaint within 1–3 business days.

Our support team will review the details of the issue.

If necessary, we may contact you for additional information.

We will work to resolve the complaint as quickly as possible.

4. Resolution Options

Depending on the nature of the complaint, we may offer one or more of the following solutions:

Product replacement

Refund (in accordance with our Refund Policy)

Store credit

Additional support or clarification

5. Response Time

Most complaints are resolved within 5–10 business days. Complex cases may take longer, but we will keep you informed throughout the process.

6. Respectful Communication

We expect all communication to remain respectful. Harassment, abusive language, or threats toward our staff will not be tolerated and may result in restricted service.

7. Policy Updates

We reserve the right to update or modify this Complaints Policy at any time. Changes will be posted on this page with the updated date.

8. Contact Information

For any complaints or concerns, please contact:

Email: support@amycanada.ca
Website: https://amycanada.ca/